On our website, we may use the End Use Monitoring (EUM) software of Instana, Inc, 222 S. Riverside Plaza, 15th Floor, Chicago, IL 60606. Riverside Plaza, 15th Floor, Chicago, IL 60606 (hereinafter referred to as “Instana”).
With Instana we can observe the condition of the engineering tool operated on our website as well as detect technical faults in order to remedy these as soon as possible. In addition, with Instana we can evaluate the use of the engineering tool. For example, we can see how many requests are received and at which times. These details help us to improve the engineering tool for you. Finally, we can determine any customer-specific problems by using the engineering tool and work on finding a solution.
A component of Instana is a function of Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107 (hereinafter referred to as “Cloudflare”). Cloudflare, Inc. is a subcontractor of Instana, Inc. For this purpose, Cloudflare uses the cookie (__cfuid). A cookie is a small text file which is stored on your computer. Cloudflare initially checks whether the address of the user stems from a so-called botnet (group of automated malware). In this case Cloudflare would prevent the access to the engineering tool. Furthermore, through Cloudflare we can reduce the access times to the engineering tool, regardless of your location. Your IP address is stored on one of the servers of Cloudflare, Inc. for 24 hours. You can prevent the storage of the cookie (__cfuid) by selecting the appropriate settings in your browser software; however, please note that if you do so, you may not be able to use the full functionality of the engineering tool.
The legal basis for the use of Instana, including Cloudflare is Art. 6(1)(1)(f) GDPR, whereby our legitimate interests are derived from the technical description cited above.